Our Personal Development Courses
Click a course title to view the course outline PDF
Achieving Excellence in Customer-Service - This one day course aims to help delegates to explore the concept of excellent customer service and how that differs from acceptable or poor service. It is an intense, powerful and interactive course designed to encourage delegates to question their own behaviours and to consider how they can change for the better.
Assertiveness and Self Esteem - Lack of confidence and low self-image often contribute to passive behaviour in working relationships. Assertive behaviour significantly enhances working relationships and improves people’s personal effectiveness. This course helps people understand why colleagues behave the way they do and learn assertive techniques that will enhance working relationships.
Body Language - This one day course focuses on raising individual’s awareness of the messages we are giving and receiving ‘out of awareness’. Reminding us that communication goes on at every level, whether we speak or not and to ensure that we have total congruity when relating to others.
Anger Management - This one day workshop focuses on the basic tools of anger management. It aims to help participants to develop a greater understanding of their anger and to learn and practise effective anger control techniques.
Customer Relationship Management - This one day course challenges delegates to address customer relationship issues in a practical way that clarifies the relationship between customer care and overall business strategy.
Dealing With Difficult People - Developing your understanding of behavioural types is the first step in formulating a way of dealing confidently with difficult people and situations.
Effective Working Relationships - This course focuses on understanding your role within the organisation and the importance of effective working relationships with peers and colleagues to achieve your goals and targets.
Improving Professional Skills - This intensive 1 day course provides delegates with the opportunity to learn key professional skills. The course covers a number of core skills in bite size chunks, tailored to the delegates needs.
Managing Stress and Pressure - This practical course is designed to help participants to better understand, manage, and prevent stress. It focuses on finding solutions and using the tools available, in order to perform at their own optimum level and enjoy their work.
Self Management Workshop - Delegates will analyse how they are using their time and the methods they use when working towards achieving goals. They will determine what their objectives should be, what success looks like and what they need to put in place to achieve this.
Telephone Etiquette - This interactive one day course will ensure that your staff always project the correct image to your potential customers and clients, ensuring your company stands out from the crowd. It is written with both the customer and the organisation in mind and focuses on maximising service and customer care.
Time Management - Do you feel like you’re always in a rush to get things done on time? This practical, one day course focuses on developing time and self management systems so delegates can learn to be less stressed and achieve tasks more efficiently at work.
Home Working Toolkit - This course is designed to ensure that all employees who work from home do so in an efficient, consistent and legally compliant manner. Delegates will gain the practical skills to develop and implement a framework for successful time management to be put into practice for successful home working.